I received a call today from Amazon.
I recognized the 206 area code so I made sure to pick up.
Them: “Hello, this is MySellerSupportName calling from Amazon. Is this the account owner for MyAmazonStoreName?”
Me: “Yes, that’s me.”
Them: “For verification purposes, can you tell me the email address that you use to log in to Seller Central?”
Me: “How do I know this is Amazon calling?”
Them: “That is a GREAT question and I’ve never been asked that before. I’m calling about a case ID and I can give you that ID so you can verify.”
Make sure you don’t get scammed. Ask for verification that the caller is who they say they are.