What on earth is happening to my account?

Are you being inundated with notifications from Amazon’s Seller Performance Policy team?

There may be something wrong with your inventory or sourcing.

Amazon’s Performance Quality teams are tasked with making sure products sold in the marketplace meet minimum standards because their primary goal is ensuring happy customers. 

When you have buyers complain that your products aren’t up to snuff, that means you either have poor quality products or there is some other issue (or the obvious known concern of items being returned with inaccurate statements about what was wrong with them so that there is no cost to the buyer for return shipping).

Regardless of the reason, you have to do something to fix this.  We just happen to work with these issues all of the time and can help you navigate the process of improving the quality of your products and sourcing as well as eliminating the need for buyers to make false claims.  Get your ASIN reinstated.  Get past the Performance Notifications.  Get back to selling headache-free.

See if any of the Performance Notifications below ring a bell.  If they do, it is time to take immediate action to protect your account.

I have to admit that compiling and reviewing these was blood curdling.  It is painful to be in the shoes of these sellers.  Take immediate steps to avoid ever having to deal with these issues.

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Hello,

We received a buyer complaint about the condition of an item they received from you. Your listing is still active. However, we would like you to resolve this concern in order to avoid additional complaints.

Complaint Type: Not as Advertised/Wrong Item
ASIN: B00ARGHSU
Title: VTech Toy

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Hello from Amazon.

We wanted to let you know that we have received a potential customer complaint regarding the item you are offering below. It is possible that the item you are selling does not match the product description shown on the detail page or may not have been listed in accordance with our Condition Guidelines: 

ASIN: B005AAGAIN
Title: Hyaluronic Lift Serum

Please note that at this time, no action has been taken to remove your offer on this item and you do not need to contact us regarding this notice. However, we ask that you review your listings and make any changes necessary to comply with our policies. You can modify your listings in the Inventory section of Seller Central (https://sellercentral.amazon.com/myi/search/OpenListingsSummary).

Customers may complain when they receive an item different from what they were expecting based on the product detail page – and our policies require that items offered for sale on Amazon.com match the detail page in every respect and be listed in accordance with the Condition Guidelines. Problems may include inaccurately listing the brand, manufacturer, UPC, edition, binding, quantity, version, color, and condition. 

Finally, please note that you cannot list an item that does not match the product detail page even if you describe the differences in the comments. If an appropriate detail page is not available for your product, you are welcome to create a product detail page by using our “Create A Detail Page” service. 

We want to call your attention to these policies because violations may result in the removal of your Amazon.com selling privileges. To learn more about these policies, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.

Thank you for selling on Amazon.com.

Regards,

Seller Performance Team
Amazon.com 

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Hello, 

We are writing because we have received complaints that you have sold counterfeit items on our site. 

Our policy states that items offered for sale on Amazon.com must be authentic. Items that have been illegally replicated, reproduced, or manufactured are prohibited. To learn more about this policy, search “Amazon Anti-Counterfeiting Policy” in Seller Central Help. 

We want to call your attention to this policy because violations may result in the removal of your Amazon.com selling privileges. 

While we are unable to provide information about specific orders that are reported to us, reviewing your feedback, recent contacts from buyers, and inventory may help you identify problematic items. 

Please review your listings and make any changes necessary to comply with this policy. You can modify your listings on the Manage Inventory page in the Inventory section of Seller Central (https://sellercentral.amazon.com/myi/search/OpenListingsSummary).

Regards, 

Seller Performance Team 
Amazon.com 
http://www.amazon.com 

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Hello from Amazon.

We have removed your Amazon.com offers listed at the end of this message because the products were listed in inappropriate categories.

Our policies state that all products in our catalog must be appropriately and accurately categorized. We want to call your attention to this policy because violations may result in the removal of your Amazon selling privileges.

To learn more about this policy, search “Product Detail Page Rules” in Seller Central Help.

Thank you for selling on Amazon.com.

Best regards,

Seller Performance Team
www.amazon.com

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Hello, 

A review of your account indicates that your listings may not exactly match the one shown on the detail page or is not in accordance with our Condition Guidelines. 

As stated in our policies, products offered by sellers must be listed on a product detail page that accurately describes the product in all respects. This includes, among other aspects, brand, manufacturer, UPC, edition, binding, quantity, version, color and condition. Our policies also require sellers to classify their items in accordance with our Condition Guidelines. You cannot list an item that does not match the detail page even if you describe the differences in your comments. If an appropriate detail page is not available for your item, you are welcome to create a page for it using our Create A Detail Page service if it otherwise complies with our policies. 

We want to call your attention to this policy because violations may result in the removal of your Amazon.com selling privileges. To learn more about this policy, search “Prohibited Seller Activities and Actions,” “Product Detail Page Rules,” and “Condition Guidelines” in Seller Central Help. 

Please review all your listings and make any changes necessary to comply with our policies. You can modify your listings in the Inventory section of Seller Central (https://sellercentral.amazon.com/myi/search/OpenListingsSummary). 

Thank you for selling on Amazon.com.

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Hello, 

We are writing to let you know that we have removed this listing: 

B00PAINFUL (Beauty Products Argan Oil) 

B00IREALLY (Beauty Products Nourishing Night Cream) 

B00INOOOOO (Beauty Products Moisturizing Day Cream) 

We took this action because we were notified by the rights owner that the items infringe their intellectual property rights. 

Items that infringe another party’s copyright, patent, trademark, design right, database right, or other intellectual property or other proprietary right are prohibited. To learn more about this policy, search “Intellectual Property Violations” in Seller Central Help. 

To resolve this dispute, we suggest that you contact the rights owner directly: 

Legal Dept. 
[email protected] 

If you resolve this matter with the rights owner, please advise them to contact us at [email protected] to withdraw their complaint. We ask that you refrain from posting items manufactured by this rights owner until you have resolved this matter. 

We want to call your attention to this policy because violations may result in the removal of your Amazon.com selling privileges.

Regards, 

Seller Performance Team

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Hello from Amazon.

We have removed your Amazon.com offers listed at the end of this message.

We took this action because sales of these items in new condition are restricted to pre-approved sellers. Classifying a new item as used to circumvent product or category restrictions is a violation of our policies.

We want to call your attention to this policy because violations may result in the removal of your Amazon.com selling privileges. To learn more about this policy, search “Categories Requiring Approval” in Seller Central Help. 

Thank you for selling on Amazon.com.

Hello,

We have removed your listing because of a buyer complaint about the condition of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern.

Complaint Type ASIN Title Used Item Sold as New B006TOOMANY Botanical Extract 4.0 Ounces
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Hello from Amazon.

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: B00GHORROR, SKU: 4N-11AE-4IZ7, Title: “derma patches kit”

This product has been identified as a patch marketing itself as a dietary supplement; these patch products are considered unapproved drugs since dietary supplements are intended for ingestion. Amazon prohibits the sale or listing of unapproved drugs.

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Hello from Amazon.

We are writing to let you know that the following detail pages have been removed from our catalog:

ASIN: B000ROTTEN, SKU: IF-UCAN-COPE, Title: “therapeutic balm 138 ml”

This product has been identified as claiming to be a treatment, cure, or remedy for Diabetes or Diabetic Neuropathy symptoms. Products marketed as Diabetes treatments, remedies, cures, or similar Diabetes related products are prohibited from listing or sale on Amazon unless they have been approved by the FDA. For more information, please see the following FDA releases: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm361487.htm and http://www.fda.gov/NewsEvents/Newsroom/PressAnnouncements/ucm362012.htm

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Notice: Policy Warning
Hello,

We received a buyer complaint about the condition or description of an item they received from you.  Your listing is still active. However, we would like you to resolve this concern in order to avoid additional complaints.

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Hello,

We have removed your listing because of a buyer complaint about the authenticity of an item they received from you. Your listing will remain inactive until we can work with you to resolve the concern. 

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Hello from Amazon.

We have removed these listings and you may no longer list them on Amazon.com:

We took this action because we have received customer complaints about these listings.

Our policies state that all items offered for sale on Amazon.com must be authentic. Any item that has been illegally replicated, reproduced, or manufactured is prohibited. For more information on this policy, search on “Prohibited Content” in seller Help.

We want to call your attention to this policy because violations may result in the permanent removal of your Amazon.com selling privileges.

While we are unable to provide information about specific orders that are reported to us, reviewing your inventory may help you identify any issues with these listings.

Please review your listings and make any changes necessary to comply with our policies. You can modify your listings on the Manage Inventory page in the Inventory section of your Seller Central account (https://sellercentral.amazon.com/myi/search/OpenListingsSummary). 

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Hello,