Podcasts - Amazon Feedback Repair

How to Develop a Proactive Strategy for Resolving Negative Feedback

Scott Margolius of FeedbackRepair.com on Getting Negative Seller Feedback Removed on Amazon

How to get negative product reviews and seller feedback removed from your Amazon listings

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Testimonials

Scott's vast knowledge and experience was instrumental in assisting me in composing email outline and correspondence between me and Amazon to get my account reinstated. His professionalism, Direct forwardnessas, and ethical standard as always is much appreciated. Scott has also assisted us with multiple feedback removals, training to get refunds back from Amazon and finding the right people to assist us with training in various areas of expertise in relation to our ever-growing Amazon business. Scott is such a wealth of knowledge he often is the soundboard for another perspective on the situations within the business he's always thinking outside the box. Scott's training is a excellent source for beginners as well seasoned Amazon sellers.

User Name *shellyquick23

I was suspended on the 20th of December, and was back up and running before the year was over. Without Scott's help, I would no longer be making my living from selling full time on Amazon.

3sdabovethemean

Scott is very knowledgeable in his field and I have always found that no matter what the Amz situation, he always seems to have some valuable insight that gets me through to the other side.

I consider Scott an asset and resource to help me with my Amz issues which in turn helps me keep my sanity

User Name None

I am fortunate to have Scott on my side as I went through a long 45-day suspension period during Q4, 2016. When the suspension notice came, initially I was trying to handle it myself and then very quickly I realized it's way over my head to try to handle it myself. I reached out to Scott and he quickly accessed my situation and helped root cause the problem. He guided me through the appeal process with patience and was very attentive to all of my questions. He drafted the POA with the right keywords and offered insightful detail analysis on Amazon's responses to my appeal letter. Scott maintained excellent communication with me and I felt I was in good hand during the entire suspension period. I am grateful for Scott's service and I couldn't have done it without his help.

Quincy Lin

Scott has got me (as well as couple of my friends) out of some sticky situations with Intellectual Property warnings and suspensions. He's very good at what he does and I highly recommend his services to anyone. He's the first person I touch base with when something comes up and he has always been very responsive when I needed his input.

Matt Colvin

Contacted Scott when I made a huge mistake and got a negative feedback from a customer. I was about to lose my Amazon seller privileges with just a few more neg feedback because of high ODR. That's when Scott helped me not only to remove the negative feedback as quickly as possible but also explained how to manage my account properly so I can prevent any further problems. After sending a request in a proper way, the negative feedback was removed less than 5 minutes. I highly recommend his service!!

Kyle Park

Great job! Not only do they help you remove negative feedback,which is a small piece of the puzzle,but they educate you on how to look at your account activities as a whole and give you valuable insights as to how to keep everything running smoothly.

tsneds

My husband and I really appreciate you making time for us today. We are so blessed to know that you can be counted on to help us with our business concerns. Your stellar service us is absolutely priceless!
Have a great weekend!

Cindy

I've put hours and hours into researching what causes suspension on Amazon as well as learning what can be done to prevent account issues. I ended up spending 2 hours on the phone with Scott picking his brain and I can honestly say this was by far the best the use of time in regards to account protection that I've spent. I was blown away by all of the information that Scott shared but more importantly he gave me actionable tips that I plan to teach my VA. Once I teach my VA how to implement everything Scott shared with me I should be able to save myself hours per week and spend the time doing something more beneficial to grow my business. I wish I used Scotts feedback removal service and picked his brain much sooner, it would have saved me a ton of time and anguish.

Brian

I can't say enough about the amazing service I just received from Feedback Repair. As a relatively new seller, I was hit hard by two negative feedbacks which they were able to resolve immediately. I found them to be very genuine, attentive and helpful beyond anything that I expected. A very smooth job. Thanks!

Suzanne

“That is amazing. Can u tell me how u did it? LOL. Glad I opened Peter’s email and found your service. Great job. Let me know how to pay you. It’s worth the money to me.“

Steve

Scott listened carefully to the details of my case and helped me craft an appeal specific to my circumstances. The result? The negative feedback was cancelled. Well worth the cost of the service.

Dan

Thank you!!! Was extremely satisfied with this service! I had my negative feedback removed a few hours after signing up due to their extremely prompt response time. Highly recommended!

Anonymous

Professionally done. Completed promptly.

Kevin S.

Fantastic to deal with. Great customer service. Recommended to all.

Scott

Very pleased. Excellent. Highly recommended.

Dayna

Awesome service will do business in the future

Thom

I’m happy with the outcome. Thanks for your expert guidance. Really appreciate your service. I may be calling you again soon (although I hope i won’t have to!).

I feel like I hired an expert Amazon Business Consultant! Is there a certification program for that?!?!

Roger

Amazing – they just removed the feedback – You are a genius. I have another similar problem. I will go pay for another one with PayPal immediately.

Tom

Excellent service! I got my Amazon account reinstated. Recommended to Amazon sellers.

WebStudio

Very thoughtful and helpful information. Really helped my sales. 5 stars!

Corky

This is a MUST if you sell on Amazon!

Yadin

A+Transaction! Wow, Very knowledgeable Step by Step guide by a Amazon pro. Use It!

Vladimir

I feel very lucky to find Scott’s listing to ‘remove negative feedbacks’ totally by accident on eBay. Out of curiosity I contacted him via eBay. I didn’t know what he could possibly do, since I have been on eBay for 18 years, but he responded right away. We shared my screen, he wrote to them from my screen, and all was resolved. Then I gave him another one, and he resolved that situation as well. Not only have I referred Scott to others, but I’ve sought him out to resolve other account issues for which we’ve collaborated. Scott is ethical and honest.

Bob

I hired Scott From FeedbackRepair. You get a full refund if you don’t get the negative feedback removed and/or if you’re unsatisfied for any reason. I swore he was a psychology major (turns out he’s not) because he is well-versed in how those angry customers think and how to appeal to their emotions. Scott will walk you through step by step to help you get a negative feedback removed. I’ve also sent some of my followers and clients to Scott when they didn’t know where else to turn. They reported back very positive experiences.

Jordan Malik

I had a crazy-obscure FBA issue where the inbound shipping team mis-identified my shipment and sent me a photo of a pallet of merchandise that wasn’t even mine and sent me a scary performance notification. Scott helped me get this situation fixed and I was back on track within a day. He even got me a reimbursement for the Unplanned Prep Services fees incorrectly incurred.

Steve

I had a situation where Amazon removed my listing and told me I could no longer list for a specific ASIN. It was due to a customer complaint. Scott helped me craft a response to the actual customer (which worked to get the negative removed). THEN, he helped me appeal the decision and get reinstated to sell under that listing. I was sweating bullets because I had a LOT invested in that one sku. I was back in action in short order. WELL worth reaching out to Scott for help!

Wade

Unbelievable! Amazon removed BOTH negative feedbacks OMG! The one they said, “Buyer has left the feedback as a product review hence, I removed it.” Both gone and I’m 100% again = WHEW!!! I owe you for the second one so let me know what I need to do for payment and I will do it. You really helped me and I’m so grateful. I fully support the quality work you offer and I’m honored to have your assistance!! Thanks Scott!

Laura

It’s a fact: Negative feedback affects sales. And Feedback Repair(.com) delivers on its promise: To have negative feedback removed, giving you more sales and greater trust among your customers. An awesome service.

Peter Valley

I’ve been selling for a while now on a few platforms and still took away a ton of information from this (e-book). Scott truly hit a home run with this one!

Ken Szovati

We hired Scott to have some old historical negative feedback removed which was affecting our lifetime score. He was terrific and got all the negative feedback removed and now our lifetime score is at 100%. This is a great service and we would definitely use Scott again.

Lucy

Just wanted to say thanks for your help today. Was really feeling a bit discouraged after a few days of working through some feedback type issues. So it really felt good to make some progress and get the feedback regarding “item not as described” removed. I also followed your advice regarding removing the listings for products with poor performance. No sense selling items that increase the likelihood of negative feedback. I know that after getting the “neutral” feedback my sales took a bit of a hit, so hopefully with the feedback removed things will begin to improve. Once again Scott, thanks for spending so much time with me today. I appreciate everything you did.

Terry

"That was a great coaching call, I learned so much. Thank you for the Strategy Document! Next step is on me. Thanks for all the time you took to explain what I should know about my account!"

Marcia

I can’t thank you enough! Sometimes you need an expert. Scott@ feedback repair is that expert. He responded so quickly and was able to bring my account back in good standing. I got negative feedback removed that was placing my business in jeopardy. I am forever grateful to him. He is so attentive and listens with an innate clarity that is quite impressive. Scott’s fees are quite reasonable for the invaluable service he provides. The amount of service and insight he provided far outweighed the cost. He is worth his weight in gold. He gave me peace of mind. To me, that is priceless. Thank you again, Scott

Robin

A friend recommended Feedback Repair and I had two fresh ‘not as described’ going into Q4. We operate a pristine business and they were both untrue. My sales were definitely affected–as soon as they came in, they dropped by 50%. I purchased a Feedback Repair and Scott was immediately responsive, and he submitted fixes right away. Then he found a third from some time ago that I hadn’t really paid attention to and fixed it right there while we were talking. He explained how that one was actually a bigger problem than the one I had brought to him. The next day I woke up and we had our best sales day EVER, and I looked and sure enough both of those feedbacks had been removed. Everyone is so surprised when I say our sales were affected so deeply and immediately but they were– both negatively and positively. All I can say is– some of the best money I’ve spent this year. I also feel really comforted knowing this service exists now and that I can immediately get a really nice person to give knowledgeable help when we need it.

Marie

I HIGHLY recommend Scott at Feedback Repair. He was able to get all of the negative feedbacks removed from our account in less than 24 hours. As he said himself, we had some tough ones. I am more than impressed, dumbfounded actually. I would have been happy to get some or most of them removed, but he got them ALL removed. He far exceeded my expectations – it was painless and by far one of the best investments of money since beginning our business. I won’t hesitate to use him again – but hopefully we won’t have to!

After being suspended by Amazon, we contacted Scott with Feedback Repair through a referral from a respected source. Scott quickly scheduled a phone discussion to assess the causes of our problem with Amazon. An appeal letter was crafted the following day, addressing each of the specific reasons for our suspension and detailing proposed corrective steps. Best of all, we were reinstated two days after submitting our plan to Seller Performance. Thanks a million to Scott for assisting us in saving our business.

Jerry

I had been looking for some help in jumpstarting my sales. After spending some regular time with Scott having him point me in the right direction I feel a lot more confident and am already seeing a difference.

I couldn't be happier with your service in ramping up my private label product. I have been consistently ranking under 2000 in my category but thought I could do better. In just a few days, you helped me to get to a bsr of 700 to 800 and stay there for the first time ever! THANK YOU!

Andrei